Investigation of complaints against estate agents and salespersons is one of the important functions of the Singapore Accredited Estate Agents Ltd (SAEA) in enforcing standards of the accredited agencies/agents/salespersons and in enhancing the professional status of the same.

If you have reasons to believe that an accredited agent or a salesperson has not complied with any requirement or provision of SAEA’s Codes of Conduct & Practice (both codes are available at www.saea.org.sg), or has breached his duty as an estate agent, you may lodge a complaint with us.

You may lodge your complaint in writing:
by email or postal mail with the Complaint Form duly completed and send it to:

The Manager
Feedback Section
Singapore Accredited Estate
Agencies Ltd
371 Beach Road #12-11
KeyPoint Singapore 199597

Office Hours:
Monday to Friday
9am to 12pm, 2pm to 6pm

Saturday, Sunday & Public Holidays - Closed

Your complaint may also be sent by fax at 62939919 or emailed to:
feedback@saea.org.sg
A non-refundable administrative fee of $30 must be made payable by cheque to SAEA Ltd before the complaint is processed.

It is important that you complete the Complaint Form fully. Please provide us with copies of all relevant documents such as the Option To Purchase, Commission Agreement or the Agreement for Sale and Purchase or the likes of the property concerned. Your cooperation in providing us with the necessary information and documents will assist us in processing the complaint expeditiously.

Confidentiality
All information received by us will be treated in the STRICTEST CONFIDENCE. Please note however that we have to inform the estate agent or salesperson being investigated of the subject matter of the complaint, and by whom the complaint is made. Your personal information given in the complaint will be kept confidential and made available only to SAEA personnel handling your complaint or used for other lawful purposes.