The services of the Centre is available in respect of the following disputes:

• Matters relating to the appointment of the accredited estate agency or agent
• Matters relating to the non-performance or misconduct of the accredited estate agency or agent
• Matters relating to estate agency services except on issues of law and those cases pending court action
• Disputes between buyers and sellers, landlord and tenant, those between parties and accredited estate agency or agent, and those between accredited estate agencies or agents

Accredited agencies or agents and those employing the services of accredited agencies or agents may avail themselves of mediation and other dispute resolution services at the SISV Mediation Centre at the discounted fee stated (these fees may be revised when necessary). All other parties will have to pay the normal fees charged by the Centre at commercial rates.